Return & Refund Policy

Return & Refund Policy – Vaxorien™ ↩️

At Vaxorien™, we want customers to shop with confidence when purchasing furniture and home products from our store. If your order does not fully meet your expectations, our return and refund policy is designed to offer a fair and transparent solution.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the following conditions are satisfied:

• The product has not been used and remains in its original condition
• All original packaging, components, and accessories are included
• A valid proof of purchase (such as an order confirmation or receipt) is available

Items that do not meet these requirements may not qualify for a refund.

2. How to Initiate a Return

To start the return process, please contact our customer support team:

📧 service@vaxorien.com

📞 +1 (323) 466-6114

Once your request has been reviewed and approved, we will provide:

• Detailed return instructions
• The correct return shipping address
• A return shipping label, when applicable

⚠️ Please note that items returned without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Products 📦

We recommend inspecting your package as soon as it arrives.

If you receive a product that is damaged, defective, or incorrect, please contact us within 72 hours of delivery and include clear photos of:

• The product received
• The outer packaging
• The shipping label

After reviewing the information, we will determine an appropriate solution, which may include a replacement or a refund.

4. Items Not Eligible for Return

Certain items may not qualify for returns, including:

• Products that have been used, assembled, or modified
• Customized or personalized items
• Gift cards
• Clearance or final sale products

If you are unsure whether your item is eligible for return, please contact our support team before sending it back.

5. Exchanges

If you would like to exchange a product:

• Contact our support team to obtain return authorization
• Send the original item back following the provided instructions
• Place a new order for the replacement item

This process helps ensure faster handling and product availability.

6. International Orders – EU Customers 🌎

Customers located within the European Union may cancel or return their order within 14 days of delivery, regardless of the reason, provided that:

• The product has not been used
• The original packaging remains intact
• Proof of purchase is included

This right applies in addition to our standard 30-day return eligibility for unused items.

7. Refund Processing 💳

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If the return is approved:

• The refund will be issued to the original payment method
• Processing may take up to 10 business days, depending on your bank or payment provider

If your refund has not appeared after 15 business days, please contact us at:

📧 service@vaxorien.com

8. Return Address

The correct return address and shipping instructions will be provided after your return request has been approved.

Company Contact Information

Vaxorien™
830 N Western Ave
Los Angeles, CA 90029
United States

📞 Phone: +1 (323) 466-6114
📧 Email: service@vaxorien.com

At Vaxorien™, we aim to keep the return and refund process simple, transparent, and customer-friendly, because customer satisfaction remains an important part of our service. 🏡✨